Electric Rate - Customer Service

Our team of proactive customer advocates would love the opportunity to exceed your expectations today.

Contact Electric Rate Customer Service

Email: customer.care@yeptexas.com
Telephone: Local 713-335-5777 Toll Free 1-866--5 (1-866-937-5937)
Fax: Local 713-358-8508 Toll Free Fax: 1-866-577-0423

Customer Service Hours: Monday-Friday 8:30AM - 5:30PM CST
Phone Enrollment Hours: Open 24 Hours a Day


Bill Payment
Pay your Bill Online here
Pay your Bill by Phone - Call 1-866-937-5937

Payment Address

P.O. Box 3079
Houston, TX 77253-3079


Account Services:

Change your plan or account information - Call 1-866-937-5937

General Mailing Address: (Not for Payments, see Above)


Attention: Customer Care
5773 Woodway Drive, Ste. 311
Houston, TX 77057

• Compare
• Community
• Customer Service
• Industry Info
• FAQ
• Auto Pay Program
• Affiliate Program
• Facts Label
• Outage Info
• Careers
• News Room
• Resources